Shipping & Returns

 

Shipping Information

Winter Woolies Shop handmakes each item with care, therefore please allow 7-10 Days to make and prepare your item before shipping. 
      | All items ship from Victoria BC, Canada using Canada Post
      
Shipping to Canada

Scarves/blankets - will be shipped with a tracking number in a protected package

Beanies/headbands are shipping in a protected package but WITHOUT a tracking number. If you would like tracking on an item, please contact me directly before purchase.
       
International Shipping

Beanies available for international shipping - Flat rate $10 

If you would like a bulkier item shipped internationally please contact me prior to purchase for shipping cost

Please allow extra time for shipping internationally especially overseas, I do my best to send packages via air for quicker arrival times

Insurance
If you require insurance for an item, please contact me prior to purchase for pricing 

 

Standard Canadian expedited shipping— 3-4 business days included
2nd Day within Canada— $21 flat rate additional (please contact prior to purchase)
Overnight within Canada– $34 flat rate additional (please contact prior to purchase)

 

Returns & Exchanges

Refunds
Due to the fragile nature of wool and its properties I do not provide returns, refunds, and/or exchanges 

If there is a special circumstance that requires attention I will do my best to accomodate. 

Lost Items
While I take great care and attention to detail in all items prepared for shipment, I unfortunately cannot be held responsible for delays with customs or Canada Post shipments. I have yet to have any problems with Canada Post but refunds for damaged or lost orders will be considered.

If you requested a tracking number with your purchase you will be able to track your item until it comes to your front door. If you have any other concerns, please feel free to contact me. 

 

Winter Woolies Shop
Victoria, BC Canada