Shipping & Returns

Shipping Information

>> Winter Woolies Shop handmakes each item with care, therefore please allow 7-10 Days to make and prepare your item before shipping. 
      | All items ship from Calgary, Alberta from Canada Post
>>Shipping to Canada >>
      | Bulky items (scarves) will be shipped with a tracking number in a protected package 
      | Less bulky items (beanies/headband ect.) are shipping in a protected package but WITHOUT a tracking number. If you would like tracking on an item, please contact me directly before purchase.
>>International Shipping >>
       | Due to bulkiness and weight issues, only less bulky and light items are currently available for international shipping (beanies/headbands ect.) 
       | If tracking is needed for an international shipment, please contact me prior to purchase for tracking pricing. 
       | Please allow extra time for shipping internationally especially overseas as I do my best to make shipping costs low 

>> Insurance>>
       | If you require insurance for an item, please contact me prior to purchase for pricing 

Returns & Exchanges

›› Refunds ››
       | Due to the fragile nature of wool and its properties I do not provide returns, refunds, and exchanges 

›› Lost Items ›› 
       | While I take great care and attention to detail in all items prepared for shipment, I unfortunately cannot be held responsible and do not give refunds for damaged or lost orders in the shipping process. If something went wrong with the shipping process and a tracking number was provided, please send me an email from the Contact Me form.